In these Terms and Conditions of Sale (“Conditions of Sale”), “we” or “us” means Industrial Zebra Pty Limited ABN 94 169 865 374 and “you” means the person, organisation or entity that purchased the products or related services from us.
Please read through these Conditions of Sale carefully as they form the agreement under which we will supply products and services to you. These Conditions of Sale apply to all sales made by us to consumers whether products and services are purchased online, over the telephone, or in person.
1.1 You may place an order with us over the telephone or by completing and submitting to us an online order form on our website. We may at our discretion accept or reject an order depending on a variety of factors, such as availability of the ordered products or our ability to validate payment for the products. You must not order products or services from us if you are under eighteen (18) years of age. We may, at our discretion, treat any order by a person under eighteen (18) years old as void.
1.2 Please choose your products carefully. Most of our products are original restored items and not new. Prices can change and so you should check the latest price on our website or confirm the price and availability with us on the phone before placing your order. It is your responsibility to check the order (including all pricing and product information including any listed defects) before you complete the online checkout process or before you place your telephone order.
1.3 We will let you have an “order reference number” via a confirmation email or over the phone once your checkout process or phone order is complete. However, if you are paying by credit card, debit card, EFTPOS, Paypal or via the credit payment facilities offered on our website, we will not complete your order until your payment has passed our internal validation procedures. Once your payment has been validated, we will process your order and let you have an order reference number. Please keep your order reference number for future reference.
1.4 Once we have given you an order reference number, a binding agreement will come into existence between you and us and only these Conditions of Sale will apply in relation to the supply of the ordered products or related services. Subject to clause 2.2, no changes to these Conditions of Sale will be effective unless we both agree to the changes in writing. If you wish to cancel your order we ask that you advise us at least one (1) business day before your planned delivery date and you will receive a full refund subject to these Conditions of Sale.
2.1 We do our best to keep in stock most products that are advertised by us. All stock availability as represented on our website or by our staff is accurate and in accordance with our current stock levels, however, these stock levels are subject to change without notice. As many of our products are original used items they are by the nature limited in quantity and not currently manufactured.
2.2 If, for any reason, we cannot supply a product you have ordered, we will let you know over the phone or contact you using the details provided by you at the checkout process to amend, cancel or put your order on backorder as agreed with you. If you choose to put your order on backorder, we will contact you to arrange for delivery once the product is available.
3. Price and Payment
3.1 The price payable for a product is the one set out on our website or advised by us over the phone at the time you place your order. All prices are inclusive of GST. Subject to clause 6.6, we make every effort to ensure prices and product information on our website, catalogues or advertisements are correct and up-to-date. Prices for our products displayed on third party websites may not be correct and we are not bound by them.
3.2 We accept payment by VISA, MasterCard credit cards, Paypal via the credit facilities provided on our website. Payment may also be made by electronic funds transfer in Australian dollars to our account nominated on the invoice.
3.3 Your credit card details will be encrypted to minimise the possibility of unauthorised access or disclosure. Whilst we employ the latest technology and use a secure payment gateway, we will not be responsible for any loss or damage (whether direct or indirect) suffered by you if your credit card is fraudulently used or is used in an unauthorised manner by a third party.
3.4 If you have a promotional/discount/coupon code, you will be prompted to enter the code at the checkout and this will generate a discount from your cart value or add an incentive. To activate, simply enter a valid code then click the “Apply” button. All promotional codes have a unique set of terms and conditions automatically applied when issued and are only valid at our discretion. Promotional codes cannot be used in conjunction with any other offer or discount. If you are unable to use a promotional code, please contact us.
3.5 Your tax invoice will be sent to you when the items you have ordered are delivered. Your tax invoice is your proof of purchase and may be required for any warranty claims.
4.1 We may deliver the products via a range of delivery methods and delivery options will be provided to you at checkout.
4.2 We will pack the items and post them within 1-3 business days after payment has cleared in Our account. We always try to find the most economical postage and delivery that will safely transport the purchased items. Any overcharge in actual postage and delivery costs will be refunded. We normally use recycled materials for packing so do not usually charge for packaging, but where we deem it necessary to safely deliver the items to you, we may purchase packaging which will be included in the cost of postage and delivery.
4.2 We send by regular post but Customers can request registered post at an additional cost.
4.3 Sea mail is offered for international Customers, however, please note that this service can take up to 3 months. Any parcels over 1.5kg are quoted at the Seamail rate but Customers can request Airmail if required.
4.4 Where items are being sent internationally Customers are solely responsible for any customs and other regulatory charges, entry and clearance requirements imposed by the country of destination.
4.5 Some deliveries including registered post may require a signature for delivery depending upon which delivery method we use:
(a) delivery by a contracted courier company – if neither you nor your authorised representative is at the delivery address to take delivery, the courier company will leave a card with our contact details so that you can contact them to arrange another delivery time and date; and
(b) delivery by Australia Post – if neither you nor your authorised representative is at the delivery address to take delivery, an “Article Awaiting” card will be left at the delivery address and your order will be taken to the Australian Post Office suitable to store the product until you are able to go and pick it up. In these circumstances our obligation to deliver the product to you is satisfied when the “Article Awaiting” card is left at the delivery address.
5. Title and Risk
5.1 Notwithstanding delivery of the products to you, title in the products will not pass to you until the later of delivery or your payment has been processed or otherwise received by us. If your payment is declined for any reason we reserve the right to reclaim the products from your possession, custody or control even if they have been delivered to you or moved from the delivery address. We reserve the right to keep or sell the products. Risk of loss, damage or deterioration to any products will pass to you on delivery.
5.2 You acknowledge and agree that clause 5.1 creates a purchase money security interest in the products which we are entitled to register as such under the Personal Properties Securities Act 2009 (Cth) (“PPSA”). To the extent permitted under the PPSA, we each agree to contract out of the provisions listed in section 115 of the PPSA. You waive your right to be provided with verification statements under section 157 of the PPSA. We agree that neither of us will disclose to any third person information referred to in section 275(1) of the PPSA and that this is a confidentiality agreement for the purposes of section 275(6) of the PPSA.
6. Warranties and Limitation of Liabilities
6.1 Nothing in these Conditions of Sale limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (“ACL”) (or any liability under them) which by law may not be limited or excluded. If you are a “consumer” under the ACL and the ACL compulsorily applies, the following notice applies to you:
“Our goods come with warranties and guarantees that cannot be excluded under the Australian Consumer Law (“Consumer Guarantees”). You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”
6.2 Subject to this clause 6, and to the extent permitted by law:
(a) all terms, guarantees, warranties, representations or conditions which are not expressly stated in these Conditions of Sale are excluded;
(b) we will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, damage to goodwill, loss of data, arising out of or in connection with the products, the services or these Conditions of Sale (including as a result of not being able to use the products or services or the late supply of products or services) whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise; and
(c) our total liability arising out of or in connection with the products, the services or these Conditions of Sale, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the total price paid by you for the purchase of products and services under these Conditions of Sale.
6.5 Where by law we are unable to exclude terms, guarantees, warranties, representations or conditions but are able to limit them, to the extent permissible by law we limit our liability for any breach, at our option, to the repair or replacement of products, or payment of the cost of repairing or replacing the products or in the case of services, to supplying the services again or the cost of having the services supplied again.
6.6 To the extent permitted by law, any typographical, clerical or other error or omission in sales literature, quotation, price list, acceptance or offer, invoice or other documents or information issued by us will be subject to correction without any liability on our part.
7. Returns and Refunds
7.1 Nothing in this clause shall affect the statutory rights of any consumer. The items you purchase from Us are used vintage or antique and will therefore have imperfections and wear. All items will be described and the photos form part of the description. The Customer accepts the condition of the item when they purchase them.
7.2 Return of Defective Goods
(a) You must inspect the item as soon after delivery as is reasonably practicable and must notify us of any defects in the product that were not otherwise described in the listing of the product or visible from any photographs at the time of purchase within three (3) working days from the date the item was delivered.
(b) You must return any defective or faulty item to us within seven (7) working days from the date of delivery at your expense.
7.3 Provided you notify us of any defects and return the defective item within the periods set out above, and those defects were not visible from photographs or described in the original listing we will at our option either repair your item, replace it on a like for like basis where we have another like item available, or we will refund your payment in full including the shipping costs paid by you to us within seven (7) working days of the defective item being returned to us.
7.4 We will not accept for return any product that has been used or installed by you or where you have attempted to install it, altered it, or damaged it, or if your product is custom-made or is a special buy product.
7.5 If your product is eligible for return pursuant to clause 6, please contact us to arrange for return of the item.
7.6 You must adequately package any product you are returning to ensure that it is not damaged during return delivery to us. All original items including packaging must also be returned.
7.7 If you are entitled to a refund, we will only give you the refund once we have received the product and inspected it and assessed whether it is eligible for a refund under these Conditions of Sale. Any refund we make will be by the same payment method used to purchase the product, except for cash payment, which will be refunded by cheque.
8. Repair of Products
8.1 Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.
9. Restoration services
9.1 Where we offer a service for the restoration, refurbishment, or repair (“restoration services”) of a customer item for a fee, while we will exercise reasonable care given the nature of restoration services we accept no liability whatsoever for any damage, breakage, or loss (including any indirect or consequential loss) howsoever caused (including by Our negligence) arising out of or in relation to the restoration services.
10. Force Majeure
10.1 We will not be liable for any delay or failure to perform our obligations under these Conditions of Sale if such delay is due to any circumstance beyond our reasonable control. If we are delayed from performing our obligations due to such a circumstance for a period of at least 3 months, we may terminate our agreement with you by giving you 5 business days’ written notice.
11.1 These Conditions of Sale form the entire agreement between you and us and, unless expressly agreed to in writing by us no terms or conditions of yours, including any Terms or Conditions printed or referred to in your offer to purchase or order (if any) will be binding on us or have any legal effect.
11.2 We may change any provision in these Conditions of Sale without notice so we advise that, even if you are a frequent purchaser from us, you check these Conditions of Sale whenever you want to purchase products from us. Any change of these Conditions of Sale will only apply to future orders. None of our agents or employees or any third parties have any authority to change these Conditions of Sale.
11.3 We reserve the right to refuse supply of the products or services ordered by you, terminate our contract with you or terminate your account with us, and to remove or edit content on our website at our sole discretion and without incurring any liability to you.
11.4 You must not assign any rights and obligations under these Conditions of Sale whether in whole or in part without our prior written consent.
11.5 Any notice in connection with these Conditions of Sale will be deemed to have been duly given when made in writing and delivered or sent by email, facsimile or post to the party to whom such notice is intended to be given or to such other address, email address or facsimile number as may from time to time be notified in writing to the other party.
11.6 If any provision of these Conditions of Sale is invalid, illegal or unenforceable, these Conditions of Sale take effect (where possible) as if they did not include that provision.
11.8 Please see our website terms and conditions of use which shall continue to govern the use of our website.
11.8 Any failure by a party to insist upon strict performance by the other of any provision in these Conditions of Sale will not be taken to be a waiver of any existing or future rights in relation to the provision.
11.9 These Conditions of Sale are governed by the laws of Queensland, Australia. The parties each agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia.
If you need to contact us for any reason, please do so using the contact details below:
Industrial Zebra Pty Limited
GPO Box 1824
Brisbane Qld 4001